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Cookies can also be used to establish anonymised statistics about the browsing experience on our sites.
Currently, there are four types of cookies that may be generated as you browse our site: Strictly Necessary, Statistics, Preference and Marketing cookies.
These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. Cookies that allow web shops to hold your items in your cart while you are shopping online are an example of strictly necessary cookies. These cookies will generally be first-party session cookies. While it is not required to obtain consent for these cookies, what they do and why they are necessary are explained in the table below.
You can use your browser settings to control whether or not we set session cookies. More information on your browser settings is provided at the bottom of this page.
Please be aware that these cookies are critical to the efficient working of the site. If you choose to disable these cookies from this site, the functionality of the site may be greatly reduced.
Also known as "performance cookies," these cookies collect information about how you use a website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. Their sole purpose is to improve website functions. This includes cookies from third-party analytics services as long as the cookies are for the exclusive use of the owner of the website visited.
Statistical information is used in reports and to improve our site. For example, we have used analytics data to add, remove or change features of the site based on how popular they are with users.
We track, for example:
Google provides a tool to opt-out of Google Analytics. This is available for all modern browsers in the form of a browser plugin. Additionally, you can control how cookies are set using your browser settings.
The advertisements you see displayed on this, and other, sites are generated by third parties. These services may use their own anonymous cookies to track how many times a particular ad has been displayed to you and may track your visits to other sites where their ads are displayed. Please note that advertisers can only track visits to sites which display their ads or other content. This tracking is anonymous, meaning that they do not identify who is viewing which ads.
Tracking in this manner allows advertisers to show you ads that are more likely to be interesting to you, and also limit the number of times you see the same ad across a wide number of sites. As an example of how advertisers operate, if you recently researched holidays, adverts for holiday operators may subsequently appear on our sites.
We do not have access to, or control over, these third party cookies; nor can we view the data held by these advertisers. Online advertisers provide ways for you to opt-out of your browsing being tracked. More information about the advertisers we use, and how to opt-out, is provided below.
Cookies you may see used on konvi.app
|Cookie name||Default expiration time||Purpose||Description|
|_fbp||3 months||Marketing cookies||Facebook: to store and track visits across websites.|
|_ga||2 years||Statistics cookies||Google Analytics: to store and count pageviews.|
|_gat_UA-*||1 minute||Statistics cookies||Google Analytics: functional|
|_gid||1 day||Statistics cookies||Google Analytics: to store and count pageviews.|
|_iub_cs-*||1 year||Preferences cookies||iubenda: to store cookie consent preferences.|
|euconsent-v2||1 year||Preferences cookies||To store cookie consent preferences.|
|referrerReferralId||1 browser session||Strictly necessary cookies||Track user referrals|
|t_gid||1 year||Marketing cookies||Taboola: assigns a unique User ID that allows Taboola to recommend specific advertisements and content to this user|
|APISID||2 years||Marketing cookies||Youtube: Google Ads Optimization|
|HSID||2 years||Marketing cookies||Youtube: to provide fraud prevention|
|LOGIN_INFO||2 years||Marketing cookies||Youtube: to store and track visits across websites.|
|PREF||2 years||Marketing cookies||Youtube: to store and track visits across websites.|
|SAPISID||2 years||Marketing cookies||Youtube: Google Ads Optimization|
|SID||2 years||Marketing cookies||Youtube: to provide ad delivery or retargeting, provide fraud prevention.|
|SIDCC||1 year||Marketing cookies||Youtube: to provide ad delivery or retargeting, provide fraud prevention.|
|SSID||2 years||Marketing cookies||Youtube: to provide ad delivery or retargeting, provide fraud prevention.|
|VISITOR_INFO1_LIVE||1 year||Strictly necessary cookies||Youtube: to provide bandwidth estimations.|
|YSC||1 browser session||Marketing cookies||Youtube: to store a unique user ID.|
|__Secure-1PAPISID||2 years||Marketing cookies||Youtube: Google Ads Optimization|
|__Secure-1PSID||2 years||Marketing cookies||Youtube: to provide ad delivery or retargeting, provide fraud prevention.|
|__Secure-3PAPISID||2 years||Marketing cookies||Youtube: Google Ads Optimization|
|__Secure-3PSID||2 years||Marketing cookies||Youtube: to provide ad delivery or retargeting, provide fraud prevention.|
|__Secure-3PSIDCC||1 year||Marketing cookies||Youtube: to provide ad delivery or retargeting, provide fraud prevention.|
|IDE||1.5 years||Marketing cookies||doubleclick: serving targeted advertisements that are relevant to the user across the web.|
|RUL||1 year||Marketing cookies||doubleclick: serving targeted advertisements that are relevant to the user across the web.|
|variant||1 browser session||Strictly necessary cookies||For providing targeted content to users|
|cookie_consent||1 year||Strictly necessary cookies||For persisting cookie consent|
|1P_JAR||1 month||Marketing cookies||Google: optimize advertising, to provide ads relevant to users|
|NID||1 month||Marketing cookies||Google: to provide ad delivery or retargeting, store user preferences|
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Konvi is a trading name of Konvi Crowdfunding Limited, an independent Crowdfunding Service Provider. Konvi Crowdfunding Limited, is an Irish company, whose registered number is 683014 and has its registered office at Office 2, 12A Lower Main Street, Lucan, Ireland.
The purpose of this Complaint Handling Process is to provide information and options to Konvi’s customers in Ireland.
This process aims to provide:
Opening hours Konvi’s Customer Service team is available from 24 x 7 and 7 days per week
Postal Address: Office 2 12A Lower Main Street Lucan, K78 X5P8 Dublin Telephone: 01 1234567
E-mail Address: cs@Konvi.app
Response Time Commitment:
Konvi’s Customer Service team will respond within two working days of the Customer’s Enquiry and commence the Complaint Handling Process with the customer.
Customer’s Right to Information on the Progress of their complaint:
Konvi shall keep the customer informed at regular intervals of the progress of the complaint giving an estimation of the time needed to investigate and resolve the complaint
Customer’s statutory rights are not affected by this complaint handling process.
|Stage||Customer Action||Konvi Response||Target Response Time|
|1||Initial Contact by Customer, or by statutory agency on their behalf.||1. Assignment of Unique ID for the enquiry
2. Acknowledgement of enquiry to customer notifying them of their Unique ID
|Within 4 hours|
|2||Initial Investigation||1. CS Investigates the Enquiry. This may include extracting log files related to the customer’s enquiry into the case file.
2. CS may initiate contact with customer and will log all customer contact related to the enquiry into the case file
3. CS Categorises the Enquiry
4. Customer Service Executive will make an initial determination on the complaint
|2 Working Days|
|3||Customer Disputes CS Determinations and requests an internal Escalation||1. CS Notes request for escalation in file and requests a review by Customer Service Manager.
2. Customer Service Manager will decide and notify customer.
3. Customer Service Manager will inform the Customer of their right to escalate the matter to the CCPC should they still feel aggrieved.
|2 Working Days|
|4||Customer notifies CCPC who request Case File.||CS provide CCPC with case file and facilitate any queries. All queries logged in the case file.||4 Working Days|
|5||CCPC notify Konvi of their investigation outcome||Konvi CS facilitate the CCPC determination or raise the issue to Director of Customer Service for further resolution||Usually within a week|
The Company is committed to ensuring that its customers are treated with respect and courtesy and that all allegations of complaints are dealt with in a speedy manner to ensure that any possible failing on the Company’s part is speedily and adequately remedied. The remedies available to the Company include, without affecting the customer’s statutory rights, the provision of a refund of those charges incurred by the user, arising from issues relating to the delivery of the service, such as when a customer cancels their order within the Cooling-Off period or where the customer has been overcharged for a specific item. In circumstances where a refund is warranted such a refund will be issued through EFT.
The customer may at all times escalate their complaints to an appropriate external body: In the case that the customer suspects the issue relates to an unsolicited commercial communication, the appropriate body is:
Data Protection Commissioner:
Address 21 Fitzwilliam Square South D02 RD28 Ireland
If you believe that your issue relates to the advertising practices of Konvi, the appropriate body is:
Advertising Standards Association of Ireland
Address 7 Herbert Street D02 K838
For all other matters, if you have reason to query the outcome of our complaints handling process, please contact:
Competition and Consumer Protection Commission
Address Bloom House Railway Street D01 C576
Phone: +353 1890 432 432