This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookie Policy

What are cookies?

A cookie is a small text file that a website stores on your computer or mobile device when you visit the site.

  • First party cookies are cookies set by the website you're visiting. Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.
  • Persistent cookies are cookies saved on your computer and that are not deleted automatically when you quit your browser, unlike a session cookie, which is deleted when you quit your browser.

Every time you visit our websites, you will be prompted to accept or refuse cookies. The purpose is to enable the site to remember your preferences (such as user name, language, etc.) for a certain period of time. That way, you don't have to re-enter them when browsing around the site during the same visit.

Cookies can also be used to establish anonymised statistics about the browsing experience on our sites.

How do we use cookies?

Currently, there are four types of cookies that may be generated as you browse our site: Strictly Necessary, Statistics, Preference and Marketing cookies.

1. Strictly Necessary Cookies

These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. Cookies that allow web shops to hold your items in your cart while you are shopping online are an example of strictly necessary cookies. These cookies will generally be first-party session cookies. While it is not required to obtain consent for these cookies, what they do and why they are necessary are explained in the table below.

How do I control Strictly Necessary Cookies?

You can use your browser settings to control whether or not we set session cookies. More information on your browser settings is provided at the bottom of this page.

Please be aware that these cookies are critical to the efficient working of the site. If you choose to disable these cookies from this site, the functionality of the site may be greatly reduced.

2. Statistics Cookies

Also known as "performance cookies," these cookies collect information about how you use a website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. Their sole purpose is to improve website functions. This includes cookies from third-party analytics services as long as the cookies are for the exclusive use of the owner of the website visited.

Statistical information is used in reports and to improve our site. For example, we have used analytics data to add, remove or change features of the site based on how popular they are with users.

We track, for example:

  • the numbers of visitors to individual pages;
  • when pages were visited;
  • how long users stayed on the page;
  • the IP address of the user of the website;
  • the page they came from;
  • technical data about the device being used to browse the site (such as browser and operating system version, and display size) — we use this data to ensure that the technology our site uses is appropriate for the majority of our users, and how best to display the site for users who have less capable browsers.

More information about Statistics cookies

We use cookies from different partners including Google to provide our analytics data. You can read more about how Google Analytics treats your data on their web site. You can also read Google's full privacy policy.

How do I control Statistics cookies?

Google provides a tool to opt-out of Google Analytics. This is available for all modern browsers in the form of a browser plugin. Additionally, you can control how cookies are set using your browser settings.

3. Preference cookies

Also known as "functionality cookies," these cookies allow a website to remember choices you have made in the past, like what language you prefer, whether you have accepted our cookie policy, what region you would like weather reports for, or what your user name and password are so you can automatically log in.

4. Marketing cookies

The advertisements you see displayed on this, and other, sites are generated by third parties. These services may use their own anonymous cookies to track how many times a particular ad has been displayed to you and may track your visits to other sites where their ads are displayed. Please note that advertisers can only track visits to sites which display their ads or other content. This tracking is anonymous, meaning that they do not identify who is viewing which ads.

Tracking in this manner allows advertisers to show you ads that are more likely to be interesting to you, and also limit the number of times you see the same ad across a wide number of sites. As an example of how advertisers operate, if you recently researched holidays, adverts for holiday operators may subsequently appear on our sites.

We do not have access to, or control over, these third party cookies; nor can we view the data held by these advertisers. Online advertisers provide ways for you to opt-out of your browsing being tracked. More information about the advertisers we use, and how to opt-out, is provided below.


We display clips from Youtube related to our Crowdfunding opportunities. You can view Youtubes's privacy policy on their website. This page also allows you to control what cookies YouTube saves on your computer.


We work with Google to optimise how Google ads are displayed. You can discover how Google protects your privacy relating to ads at its privacy policy.

Cookies you may see used on

Cookie name Default expiration time Purpose Description
_fbp 3 months Marketing cookies Facebook: to store and track visits across websites.
_ga 2 years Statistics cookies Google Analytics: to store and count pageviews.
_gat_UA-* 1 minute Statistics cookies Google Analytics: functional
_gid 1 day Statistics cookies Google Analytics: to store and count pageviews.
_iub_cs-* 1 year Preferences cookies iubenda: to store cookie consent preferences.
euconsent-v2 1 year Preferences cookies To store cookie consent preferences.
referrerReferralId 1 browser session Strictly necessary cookies Track user referrals
t_gid 1 year Marketing cookies Taboola: assigns a unique User ID that allows Taboola to recommend specific advertisements and content to this user
APISID 2 years Marketing cookies Youtube: Google Ads Optimization
HSID 2 years Marketing cookies Youtube: to provide fraud prevention
LOGIN_INFO 2 years Marketing cookies Youtube: to store and track visits across websites.
PREF 2 years Marketing cookies Youtube: to store and track visits across websites.
SAPISID 2 years Marketing cookies Youtube: Google Ads Optimization
SID 2 years Marketing cookies Youtube: to provide ad delivery or retargeting, provide fraud prevention.
SIDCC 1 year Marketing cookies Youtube: to provide ad delivery or retargeting, provide fraud prevention.
SSID 2 years Marketing cookies Youtube: to provide ad delivery or retargeting, provide fraud prevention.
VISITOR_INFO1_LIVE 1 year Strictly necessary cookies Youtube: to provide bandwidth estimations.
YSC 1 browser session Marketing cookies Youtube: to store a unique user ID.
__Secure-1PAPISID 2 years Marketing cookies Youtube: Google Ads Optimization
__Secure-1PSID 2 years Marketing cookies Youtube: to provide ad delivery or retargeting, provide fraud prevention.
__Secure-3PAPISID 2 years Marketing cookies Youtube: Google Ads Optimization
__Secure-3PSID 2 years Marketing cookies Youtube: to provide ad delivery or retargeting, provide fraud prevention.
__Secure-3PSIDCC 1 year Marketing cookies Youtube: to provide ad delivery or retargeting, provide fraud prevention.
IDE 1.5 years Marketing cookies doubleclick: serving targeted advertisements that are relevant to the user across the web.
RUL 1 year Marketing cookies doubleclick: serving targeted advertisements that are relevant to the user across the web.
variant 1 browser session Strictly necessary cookies For providing targeted content to users
cookie_consent 1 year Strictly necessary cookies For persisting cookie consent
1P_JAR 1 month Marketing cookies Google: optimize advertising, to provide ads relevant to users
NID 1 month Marketing cookies Google: to provide ad delivery or retargeting, store user preferences

Removing cookies from your device

You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited.

Be aware though that you may also lose some saved information (e.g. saved login details, site preferences).

Managing site-specific cookies

For more detailed control over site-specific cookies, check the privacy and cookie settings in your preferred browser

Blocking cookies

You can set most modern browsers to prevent any cookies being placed on your device, but you may then have to manually adjust some preferences every time you visit a site/page. And some services and functionalities may not work properly at all (e.g. profile logging-in).

Further help

If you still have any concerns relating to our use of cookies, please contact us at

Allow all cookies
Use necessary cookies only
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On this page
About Konvi
The purpose of the code
Contact Details for lodging a complaint
Stages in the complaint Handling Process
Refunds Policy
External Escalation

Complaints Process Policy

Complaints Process Policy

About Konvi

Konvi is a trading name of Konvi Crowdfunding Limited, an independent Crowdfunding Service Provider. Konvi Crowdfunding Limited, is an Irish company, whose registered number is 683014 and has its registered office at Office 2, 12A Lower Main Street, Lucan, Ireland.

The purpose of the code

The purpose of this Complaint Handling Process is to provide information and options to Konvi’s customers in Ireland.

This process aims to provide:

  • Information on how to contact Konvi
  • Information on billing and pricing issues
  • Information on how to make a complaint
  • Contact details for alternative complaint bodies

Contact Details for lodging a complaint

Opening hours Konvi’s Customer Service team is available from 24 x 7 and 7 days per week

Postal Address: The Greenway, 112-114 St Stephen's Green, Dublin 2, D02 TD28, Ireland Telephone: +35319128062

E-mail Address:

Response Time Commitment:

Konvi’s Customer Service team will respond within two working days of the Customer’s Enquiry and commence the Complaint Handling Process with the customer.

Customer’s Right to Information on the Progress of their complaint:

Konvi shall keep the customer informed at regular intervals of the progress of the complaint giving an estimation of the time needed to investigate and resolve the complaint

Customer’s statutory rights are not affected by this complaint handling process.

Stages in the complaint Handling Process

Stage Customer Action Konvi Response Target Response Time
1 Initial Contact by Customer, or by statutory agency on their behalf. 1. Assignment of Unique ID for the enquiry
2. Acknowledgement of enquiry to customer notifying them of their Unique ID
Within 4 hours
2 Initial Investigation 1. CS Investigates the Enquiry. This may include extracting log files related to the customer’s enquiry into the case file.
2. CS may initiate contact with customer and will log all customer contact related to the enquiry into the case file
3. CS Categorises the Enquiry
4. Customer Service Executive will make an initial determination on the complaint
2 Working Days
3 Customer Disputes CS Determinations and requests an internal Escalation 1. CS Notes request for escalation in file and requests a review by Customer Service Manager.
2. Customer Service Manager will decide and notify customer.
3. Customer Service Manager will inform the Customer of their right to escalate the matter to the CCPC should they still feel aggrieved.
2 Working Days
4 Customer notifies CCPC who request Case File. CS provide CCPC with case file and facilitate any queries. All queries logged in the case file. 4 Working Days
5 CCPC notify Konvi of their investigation outcome Konvi CS facilitate the CCPC determination or raise the issue to Director of Customer Service for further resolution Usually within a week

Refunds Policy

The Company is committed to ensuring that its customers are treated with respect and courtesy and that all allegations of complaints are dealt with in a speedy manner to ensure that any possible failing on the Company’s part is speedily and adequately remedied. The remedies available to the Company include, without affecting the customer’s statutory rights, the provision of a refund of those charges incurred by the user, arising from issues relating to the delivery of the service, such as when a customer cancels their order within the Cooling-Off period or where the customer has been overcharged for a specific item. In circumstances where a refund is warranted such a refund will be issued through EFT.

External Escalation

The customer may at all times escalate their complaints to an appropriate external body: In the case that the customer suspects the issue relates to an unsolicited commercial communication, the appropriate body is:

Data Protection Commissioner:


Address 21 Fitzwilliam Square South D02 RD28 Ireland

If you believe that your issue relates to the advertising practices of Konvi, the appropriate body is:

Advertising Standards Association of Ireland


Address 7 Herbert Street D02 K838

For all other matters, if you have reason to query the outcome of our complaints handling process, please contact:

Competition and Consumer Protection Commission


Address Bloom House Railway Street D01 C576

Phone: +353 1890 432 432