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Cookies you may see used on konvi.app
|Cookie name||Default expiration time||Purpose||Description|
|_fbp||3 months||Marketing cookies||Facebook: to store and track visits across websites.|
|_ga||2 years||Statistics cookies||Google Analytics: to store and count pageviews.|
|_gat_UA-*||1 minute||Statistics cookies||Google Analytics: functional|
|_gid||1 day||Statistics cookies||Google Analytics: to store and count pageviews.|
|_iub_cs-*||1 year||Preferences cookies||iubenda: to store cookie consent preferences.|
|euconsent-v2||1 year||Preferences cookies||To store cookie consent preferences.|
|referrerReferralId||1 browser session||Strictly necessary cookies||Track user referrals|
|t_gid||1 year||Marketing cookies||Taboola: assigns a unique User ID that allows Taboola to recommend specific advertisements and content to this user|
|APISID||2 years||Marketing cookies||Youtube: Google Ads Optimization|
|HSID||2 years||Marketing cookies||Youtube: to provide fraud prevention|
|LOGIN_INFO||2 years||Marketing cookies||Youtube: to store and track visits across websites.|
|PREF||2 years||Marketing cookies||Youtube: to store and track visits across websites.|
|SAPISID||2 years||Marketing cookies||Youtube: Google Ads Optimization|
|SID||2 years||Marketing cookies||Youtube: to provide ad delivery or retargeting, provide fraud prevention.|
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|VISITOR_INFO1_LIVE||1 year||Strictly necessary cookies||Youtube: to provide bandwidth estimations.|
|YSC||1 browser session||Marketing cookies||Youtube: to store a unique user ID.|
|__Secure-1PAPISID||2 years||Marketing cookies||Youtube: Google Ads Optimization|
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|IDE||1.5 years||Marketing cookies||doubleclick: serving targeted advertisements that are relevant to the user across the web.|
|RUL||1 year||Marketing cookies||doubleclick: serving targeted advertisements that are relevant to the user across the web.|
|variant||1 browser session||Strictly necessary cookies||For providing targeted content to users|
|cookie_consent||1 year||Strictly necessary cookies||For persisting cookie consent|
|1P_JAR||1 month||Marketing cookies||Google: optimize advertising, to provide ads relevant to users|
|NID||1 month||Marketing cookies||Google: to provide ad delivery or retargeting, store user preferences|
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Konvi Crowdfunding Limited whose registered office is at Office 2, 12a Lower Main Street, Lucan, Ireland, with registered number 683014, hereinafter referred to as ‘Konvi’ or ‘we’ set out the terms and conditions upon which Konvi offers a Konvi user (whether registered or not as a Konvi member) herein referred to as ‘you’ and ‘your’ a licence to use the Konvi Crowdfunding Platform (the ‘terms’) and enables you to make investments in Investment Projects raising funds through the Konvi Crowdfunding Platform.
The Konvi Crowdfunding Platform is not covered by any deposit guarantee scheme established in accordance with Directive 2014/49/EU and transferable securities or admitted instruments for crowdfunding purposes acquired through the Konvi Crowdfunding Platform are not covered by the investor compensation scheme established in accordance with Directive 97/9/EC.
1.1. By using the Konvi Crowdfunding Platform site, you expressly agree to be bound by these terms and all applicable laws and regulations governing the site and the Konvi Crowdfunding Platform. These terms form a legally binding agreement between you and Konvi and applies to all Konvi users of the site who may also be contributors of user-generated content (UGC) posted on the site. You should read these terms carefully and ensure that you understand their effect before proceeding to use the site. If you disagree with any part of these terms, do not use the site or the Konvi Crowdfunding platform. If you violate these terms, Konvi may terminate your use of the site, bar you from future use of the site and/or take appropriate legal action against you.
1.2. When you apply to be an Investor, we will require certain information from you, which you authorise us to verify via third parties, including information that we in our sole and absolute discretion determine is necessary to meet our obligations under the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010 to 2018. You warrant and represent to us that all information provided to us in the course of your registration and use of the Konvi Crowdfunding Platform is true and accurate in all respects. You agree to promptly update such information if it changes.
1.3. We use our own internal guidelines and policies when assessing Investor registration applications, and we have sole and absolute discretion as to whether we will allow you to register as an Investor and make use of the Konvi Crowdfunding Platform. If you do not provide to us all appropriate information and documentation, you will not be permitted to use the Konvi Crowdfunding Platform.
1.4. As part of the registration process, you must set up an account on the Konvi Crowdfunding Platform (your “Konvi Crowdfunding Platform Account”) for the purpose of collecting and providing information relating to your activity on the Konvi Crowdfunding Platform and your Investments. Your Konvi Crowdfunding Platform Account does not hold any funds and does not constitute a payment account or bank account.
1.5. On registering with us, you must provide a display name, password, email address and the answers to security questions. To access your Konvi Crowdfunding Platform Account you will need to enter your email address, password, and/or may need to answer one or more security questions. Your email address and password are personal to your Konvi Crowdfunding Platform Account and are not transferable. Your display name will be visible to other users of the Konvi Crowdfunding Platform. As such, display names which may be deemed to be offensive, misleading, disruptive or promotional should not be chosen. Konvi, at its sole discretion, reserves the right to edit display names without prior notification or consultation.
1.6. You must keep your password and the answers to security questions confidential and secure at all times. You are responsible for all information and activity on the Konvi Crowdfunding Platform by anyone using your account. In addition, if you authorise an employee, subcontractor or agent to use your Konvi Crowdfunding Platform Account you will be responsible for their activity. Any breach of security, loss, theft or unauthorised use of a display name, email address, password or security information must be notified to us immediately.
1.7. You agree not to adapt or circumvent the systems in place in connection with the Konvi Crowdfunding Platform, nor access the Konvi Crowdfunding Platform other than through normal use.
1.8. We reserve the right not to act on your instructions where we suspect that the person logged into your Konvi Crowdfunding Platform Account is not actually you or we suspect illegal or fraudulent activity or unauthorised use.
1.9. We reserve the right to terminate or limit your use of the service for violating any of the prohibitions listed above.
3.1. Konvi will carry out due diligence on each Investment Project ("Due Diligence") and gather the resulting information for us to review for the purpose of deciding whether or not to list a Project on the Konvi Crowdfunding Platform.
3.2. Once the Due Diligence has been satisfactorily completed in relation to the proposed Project, we will arrange for the details of the Project to be published on the Website.
3.3. We may withdraw a Project from the Konvi Crowdfunding Platform at any time before it is fully funded. Should such a withdrawal take place, then any funds advanced by you in relation to an Investment (prior to any allotment of shares in the relevant Investment Project to you) will be returned to you. They will then be available either to be applied to a different Investment or may be withdrawn by you to your Nominated Account pursuant to the Agreement.
4.1. To become an Investor, you must be an individual, an individual investing through a pension fund, partnership or a limited company;
4.1.1. if investing in your capacity as an individual, you must be at least 18 years old and have a European Union bank account;
4.1.2. If investing through a pension fund it must be a self-administered pension fund administered by an approved trustee. A pension account application must be approved by the trustee (once approved you can proceed to make the first deposit);
4.1.3. if investing as a partnership, each partner who is a natural person must be at least 18 years old and the partnership must have a permanent place of business in the European Union;
4.1.4. if investing as a limited company, you must be registered with the Companies Registration Office (the “CRO”) or equivalent in the relevant jurisdiction;
4.1.5. you must register as an investor; and
4.1.6. you must only follow the investing process specified in this Agreement.
4.2. Once Konvi accepts your registration application and your Personal Crowdfunding Account has been created, you may transfer the amount of money you wish to invest into the Safeguarded Account provided by our Payment Service Provider (PSP). You can do this by credit card, debit card, standing order or bank transfer in accordance with the PSP account details and instructions on the Konvi Crowdfunding Platform. Once the PSP notifies us that your funds have been received in the Safeguarded Account, the corresponding amount will be shown in your Personal Crowdfunding Account as available for the Crowdfunding Project.
4.3. The funds in the Safeguarded Account are held with the PSP for the Investors entitled to them under the provisions of this Agreement. You may only request the transfer of the amount of your funds held in the Segregated Account that is less than or equal to the amount of ‘Available Cash’ displayed in your Personal Crowdfunding Account.
6.1. When using the site and the Konvi Crowdfunding Platform, if you make use of a feature that allows you to publish any UGC via the site by way of uploading text, comments, links, photos, video or otherwise contributing to publicly accessible areas of the site, you automatically grant:
6.1.1. to Konvi, a worldwide, non-exclusive, royalty-free, perpetual, transferable licence (with right to sub-license) to use, record, publish, distribute, prepare derivative works of, display and perform all that UGC, or any part of it, and the intellectual property rights therein, in connection with the provision of the Konvi Crowdfunding Platform services, including without limitation the promotion and redistribution of all or part of your UGC (and derivative works thereof) in any media formats and through any media channels;
6.1.2. to each Konvi user, a worldwide, non-exclusive, royalty-free licence to access your UGC through the Konvi Crowdfunding Platform, and to use, reproduce, distribute, prepare derivative works of, display and perform such UGC ONLY to the extent permitted by the functionality of the Konvi Crowdfunding Platform.
6.2. ‘Publicly accessible’ areas of the site are intended by Konvi to be available to all Konvi members of the site as well as Konvi (save for that UGC which can be accessed indirectly via the world-wide web search engines), however, only limited functionality may be available to those who have either not undergone verification and/ or registration on the site by way of becoming a Konvi member. For example, a Konvi visitor will not be verified or registered and will therefore be able to view a pitch summary box but will be unable to access a detailed pitch by way of a full Konvi listing or the Konvi discussion board.
6.3. Unless terminated (or suspended) for reasons such as those set out herein or in the Konvi agreement or unless Konvi is no longer providing the Konvi Crowdfunding Platform services to you, the above IP licences granted by you terminate when you remove or delete all of your UGC or cancel your Konvi membership. You must contact Konvi by email to email@example.com to request removal or deletion of UGC or cancellation of your Konvi membership.
6.4. Konvi does not guarantee any confidentiality with respect to UGC and you understand and agree that you are solely responsible for your own UGC and the consequences of posting or publishing it. Konvi does not claim ownership of the UGC you submit or make available for inclusion on the site. You retain all of your ownership rights in your UGC but you grant the limited IP licences set out above.
10.1. Subject to the following express restrictions, Konvi grants you permission to access and use the site and the Konvi Crowdfunding platform services. You may view site pages, download site pages (for caching purposes only) and print site pages (excluding site images) and retain a copy of the same solely for your own personal, non-commercial use. You agree that your failure to adhere to any of these restrictions shall constitute a breach of these terms on your part. You agree:
(a) not to sell, license, rent, distribute or otherwise exploit any UGC or Konvi content for any other purposes without the prior written consent of Konvi or the respective licensors of the UGC or the Konvi content;
(b) not to post, frame, deep link, publish, reverse engineer or modify or make any derivative works of any part of the site or the Konvi Crowdfunding Platform services, including but not limited to any UGC or Konvi content, in any medium without Konvi’s prior written authorisation, unless Konvi makes available the means for such activity through the functionality offered by the Konvi Crowdfunding Platform;
(c) not to establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists;
(d) not to establish a link to our site in any website that is not owned by you;
(e) not to alter or modify any part of the site or any of the Konvi Crowdfunding Platform services or use the same in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(f) not to access UGC or Konvi content through any technology or means other than the site itself or such other means as Konvi may explicitly designate for this purpose;
(g) not to access or attempt to use the Konvi login of other Konvi members or penetrate or attempt to penetrate the Konvi security measures;
(h) not to (or attempt to) circumvent, disable or otherwise interfere with any security related features of the site or the Konvi Crowdfunding Platform services or features that (i) prevent or restrict use or copying of UGC or Konvi content; or, (ii) enforce limitations on the use of the Konvi Crowdfunding Platform services or the accessible UGC or Konvi content.
(i) not to use any area of the site or the Konvi Crowdfunding Platform services for any commercial purposes other than to list Investment Project and invest in Investment Projects. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, marketing, solicitations, links, or any other form of communication. We will investigate and take appropriate legal action against anyone who breaches this provision, including without limitation, removing the offending communication from the site and barring anyone breaching this provision from future use of the site and the Konvi Crowdfunding Platform services. We reserve the right to block access to this site with respect to any Konvi user who is known or reasonably believed to be (or is associated with any person who is known or reasonably believed to be) acting unlawfully, or breaching these terms, or infringing the Konvi rights. Breaching any terms on the site will be deemed to be a breach of these terms.
(j) not to use the site to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, viruses, trojans, worms, keystroke logger, rootkit, logic bombs or other material which is malicious or technologically harmful;
(k) not to attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site;
(l) not to conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to any Konvi user of the site or the Konvi Crowdfunding Platform services;
(m) not attack our site via a denial-of-service attack or a distributed denial-of service attack.
10.2. By breaching certain provisions above, you would commit a criminal offence under the Criminal Justice (Offences Relating to Information Systems) Act 2017. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
11.1. The following is a partial list of contents which is illegal or prohibited on the site. You agree that you will not submit any UGC to the site (or via the site) or in any way connected with the site, that:
(a) is patently offensive to the online community, such that it promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
(b) could be harmful to minors or vulnerable adults;
(c) could be seen to incite abusive behaviour to another person or harasses or advocates harassment of another person;
(d) involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
(e) promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
(f) promotes an illegal or unauthorised copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices;
(g) contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
(h) displays pornographic or sexually explicit material of any kind;
(i) provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal data (as defined in the Data Protection Act 1988-2018) from anyone under 18;
(j) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
(k) solicits passwords or personal identifying information for commercial or unlawful purposes from other Konvi members; and,
(l) engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes.
12.1. Konvi does not warrant the validity and accuracy of information on the site or the Konvi Crowdfunding Platform services or that the site is kept up-to-date. The site and its content and the Konvi Crowdfunding Platform services are delivered on an “as-is” and “as-available” basis. Konvi shall use reasonable endeavours to ensure that the site, the Konvi Crowdfunding Platform services and any information it holds on you are kept secure. However, due to the nature of the internet, Konvi does not represent or warrant to you that:
(a) Your use of the site and/ or the Konvi Crowdfunding Platform services will be uninterrupted, timely, secure or free from error at all times, nor that it will provide specific results from use of the site or any content, search or link on it;
(b) Your use of the Konvi Crowdfunding Platform services will meet your requirements;
(c) any information obtained or downloaded by you as a result of your use of the Konvi Crowdfunding Platform services will be accurate, reliable or free of viruses or contamination or destructive features;
(d) Your shared UGC will not be used by a third party in various ways;
(e) there will not be any defects in the operation or functionality of any software provided to you as part of the Konvi Crowdfunding Platform services; and,
(f) those who intentionally attempt to and/or gain unauthorised access to the same by means such as, without limitation, computer hacking will not be successful.
13.1. You acknowledge that Konvi has no obligation to monitor any UGC provided by Konvi members. You further understand and agree that in Konvi’s sole discretion, and without prior notice, Konvi may terminate its licence with you and may therefore choose to suspend or terminate your access to the site and the Konvi Crowdfunding Platform services at any time or exercise any other remedy available and modify or delete any unauthorised UGC, if Konvi believes that the UGC you provided has violated or is inconsistent with these terms or has violated the rights of Konvi or a Konvi user. Notwithstanding this, you are solely responsible for, and bear the legal risk associated with such UGC anywhere in the world.
13.2. Konvi may release Konvi user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to deal with an unlawful or harmful activity.
13.3. You agree that monetary damages may not provide a sufficient remedy to Konvi for violations of these terms and you consent to injunctive or other equitable relief for such violations.
13.4. You acknowledge and agree that to improve the site and/ or the Konvi Crowdfunding Platform services, Konvi may stop (permanently or temporarily) providing the Konvi Crowdfunding Platform services (or any features within the Konvi Crowdfunding Platform services) to you generally at Konvi’s sole discretion, without prior notice to you.
14.1. You represent and warrant that:
(a) You have (and will continue to have whilst the UGC remains posted on the site) all necessary licences, rights, consents, and permissions which are required to enable Konvi to use or display your UGC in the manner contemplated by these terms;
(b) You are happy to share your UGC with Konvi members as the case may be who access and/ or register on the site where applicable;
(c) You will not post nor upload any UGC which contains material which is unlawful for you to possess, or which it would be unlawful for Konvi to use or possess in connection with the provision of the Konvi Crowdfunding Platform services; and, the UGC that you submit to Konvi will not contain any third-party copyright material, or material that is subject to other third party proprietary rights (including rights of privacy or rights of publicity), unless you have a formal licence or permission from the rightful owner, or are otherwise legally entitled, to post the material in question and to grant Konvi the IP licence referred to in Paragraph 3 above.
15.1. Nothing in this paragraph shall exclude or restrict liability for:
(a) fraudulent misrepresentations;
(b) any liability where the law does not permit such exclusion of liability; and,
(c) death or personal injury arising from negligence.
15.2. Konvi shall not be in breach of any of its obligations under these terms which arise or occur due to the act, omission, default of you or your failure to comply with any of your obligations.
15.3. Subject to Paragraph 15.1, Konvi shall not be liable to you in contract, tort (including negligence) or otherwise for any consequential, special or incidental loss or damage (whether direct or indirect) or, anticipated profits, business, data, opportunity, revenue, goodwill, or reputation suffered by you arising from your use of the site and/ or the Konvi Crowdfunding Platform services or, any loss or damage which may be incurred by you as a result of:
(a) any breach by you of these terms or breach of warranty by you or the acts or omissions of you including your use of, or inability to use, the site and/ or the Konvi Crowdfunding Platform services;
(b) any reliance placed by you on the completeness, accuracy or existence of any UGC (including Konvi listings) or Konvi content;
(c) any changes which Konvi may make to the Konvi Crowdfunding Platform services, or for any permanent or temporary cessation in the provision of the Konvi Crowdfunding Platform services (or any features within the Konvi Crowdfunding Platform services);
(d) the deletion of, corruption of, or failure to store, any UGC and other communications data maintained or transmitted by or through your use of the Konvi Crowdfunding Platform services;
(e) the availability of third party sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources; and,
(f) the acts, omissions and conduct of any Konvi users in connection with or otherwise related to your use of the site and/ or the Konvi Crowdfunding Platform services.
15.4. The limitations on Konvi’s liability to you in this paragraph shall apply whether or not Konvi has been advised of, or should have been aware of, the possibility of any such losses arising.
15.5. Different limitations and exclusions of liability will apply to liability arising from the Konvi investment process per se and any transaction that may ensue which is set out in the relevant agreements.
15.6. Except as expressly set out in these terms, Konvi gives no warranties and excludes all other express or implied terms, conditions and warranties including also any implied warranties of merchantability and fitness for a particular purpose to the fullest extent permitted by law.
16.1. If you have no Investment Contracts currently in force, you may terminate your membership of the Konvi Crowd Funding Platform in writing via e-mail to firstname.lastname@example.org.
16.2. We may terminate or suspend your membership of the Konvi Crowd Funding Platform or seek any other appropriate remedy (including but not limited to damages) at any time and for any reason, including but not limited to:
(a) breach of any provisions of this Agreement;
(b) breach of any Investment Contract to which you are a party;
(c) we suspect that you have committed fraud, been involved in money laundering or other criminal activities; or
(d) you have no Investment Contracts in force and there has been no activity in your Konvi Crowd Funding Account within the immediately preceding 12 month period.
16.3. We may cease to offer certain features or functionality within the Konvi Crowd Funding Platform, or cease to operate the Konvi Crowd Funding Platform, in our sole and absolute discretion, in which case your membership will terminate subject to the orderly administration of your outstanding Investment Contracts by the Back-up Servicer.
16.4. Termination of your membership of the Konvi Crowd Funding Platform will not result in a termination of any Investment Contract to which you are a party at that time.
16.5. On termination, we will pay you any funds in the Konvi Crowdfunding Investors’ Funds Account to which you are entitled, either by bank transfer to your Nominated Bank Account or by cheque to the address last provided by you. However, we reserve the right to verify the details of your Nominated Bank Account before making such a payment.
17.1. As an Investor, you agree that you are bidding on Investment Requests and investing entirely at your own risk, and before investing via the Konvi Crowdfunding Platform, you will form your own opinion regarding the investment prospects of each Investment Project and undertake your own research, analysis and assessment and seek your own independent financial advice.
17.2. We make no warranty or representation as to the ability of any Investment to return any part or all of your Investment or as to the Investment risk and we are in no way liable for returns on any Investment Project.
17.3. All data on the Konvi Crowdfunding Platform, whether provided by us (“Konvi Finance Data”) or by other Konvi members (“Member Data”) is provided “as is” for information purposes only, does not constitute any advice, invitation, solicitation, recommendation or endorsement in respect of any investment request, investment or Project Owner and is not intended to be relied upon as a sole basis for deciding whether or not to invest in a particular investment project.
17.4. We make no representation or warranty either as to the accuracy or reliability of Konvi Finance Data or Member Data, or as to whether such data is up to date or error free.
17.5. We do not warrant, represent or guarantee that: (i) there will be sufficient Bids to fully fund each Investment Request or to allow your funds to be invested; or (ii) there will be sufficient investment projects to invest in to.
17.6. We do not warrant, represent or guarantee that the rates of return advertised by us, either on or off the Konvi Crowdfunding Platform, will be available to you.
17.7. We will endeavour to make the Konvi Crowd Funding Platform available 24 hours per day, but we will have no liability to you in the event that access is suspended or restricted at any time.
17.8. We shall not be liable to you for any loss or damage which you may suffer as a result of being a member of, or using, the Konvi Crowd Funding Platform, except where such loss or damage arises directly from our breach of this Agreement, our gross negligence, wilful misconduct or fraud by us or our employees.
17.9. We shall not be liable for:
(a) any indirect, special or consequential loss or damage, including loss or damage arising out of or in connection with lost data, lost profits, damage to goodwill or business interruption.
(b) any delay or failure to perform its own obligations under these principles due to circumstances beyond our own reasonable control.
17.10. Our total liability to you in connection with this Agreement and your use of the Konvi Crowd Funding Platform on any basis whatsoever shall not exceed the total amount of revenue earned by us in respect of transactions entered into by you via the Konvi Crowd Funding Platform.
17.11. Nothing in these terms and conditions shall limit our liability for personal injury or death, fraud, nor for any other liability the exclusion or limitation of which is not permitted by applicable law or regulation.
18.1. You may exercise your right to withdraw a subscription for an Investment in the 14-day period which follows your decision to subscribe for an Investment by sending an email to email@example.com.
18.2. If you exercise your withdrawal rights in accordance with this clause, any money which is being held in connection with an Investment will be returned to the same bank account the Investment was initially made from, so that you may use it to make another investment.
19.2. Electronic Delivery of Documents. You agree that Konvi will provide you with an electronic copy of all documents and communications related to your Account, for example, commitment confirmations and closing confirmations. When documents related to your Konvi Account are available, we will send a notice to the email address you have provided, and you will be able to view the documents at any time by visiting the Konvi Crowdfunding Platform and signing in to your Account.
21.1. If you want to make a complaint about the Konvi Crowd Funding Platform Finance you can email firstname.lastname@example.org, with brief details of your complaint and your account number and/or email address in use on the Konvi Crowd Funding Platform. Our Customer Service staff will acknowledge your complaint within five business days. They will then investigate and send you an initial response. This should take no longer than a further five business days. If you are not satisfied by our response, you must contact the Customer Services Manager, who will respond by email within a further five business days.
21.2. If you are not satisfied with the response from the Customer Services Manager, you can email email@example.com, enclosing the responses already given to you. Your email will then be referred to the Chief Executive Officer, who will respond by email within five business days.
28.1. Konvi reserves the right to change these terms at any time without notice, effective immediately upon posting on the site. Please check this page of the site periodically. You agree that Konvi will treat your use of the site as acceptance of the terms including your continued use subsequent to any changes being posted on the site. We may not always be able to give you advanced notice of such updates and amendments but we will always post them on the Konvi Crowdfunding Platform so you can view them when you next log in.
28.2. These terms were last updated on 13 June 2022.